Open Schedule: uma plataforma open source para realização de agendamentos de consultas via chatbot

Abstract

Instant messaging applications are the ideal environment for chatbots, computer programs that simulate a conversation with a human. One of the domains where chatbots are used is health, more specifically in patient care for scheduling appointments. Generally, the use of this technology is almost limited to large private health institutions found mainly in capital cities. In this context, this article creates a free platform to improve service to users in public health institutions and also in private health establishments that do not use these technologies due to the cost of the options found on the market. The platform was fully developed with open source technologies, which made the implementation easier and faster. Applications were created for professionals and patients in health institutions. The chatbot was created with the aim of providing functionalities such as scheduling appointments, seeing scheduled appointments and canceling appointments in an easy and intuitive way for users