FIXIT (Fix Information Technology)

Abstract

With the advancement of remote work and study, the need for maintenance and repair of electronic equipment, such as computers and tablets, has become increasingly critical. Many users face difficulties finding qualified computer technicians, which can result in lost productivity and frustration. This work presents considerations aimed at developing web-based software, accessible from any device with an internet connection. The proposal aims to create a platform that facilitates efficient and intuitive connection between customers and IT service providers. The developed software offers a platform where customers can make detailed posts, specifying the problems they are facing with their devices. These posts are visible to IT technicians registered in the system, who can then contact customers to offer their services. Posting functionality will include problem description and photo attachments, providing clear and accurate communication between customer and technician.