Uso de ferramentas digitais no processo de recebimento e organização de pedidos em estabelecimentos de alimentação fora do lar de Regeneração - PI

Abstract

This study aims to analyze the use of digital tools in the process of receiving and organizing orders in foodservice establishments in the municipality of Regeneração, Piauí, Brazil. The research identified the digital tools used, as well as the processes and activities involved in receiving and organizing orders. A qualitative-quantitative approach was adopted, with exploratory and descriptive characteristics, using a structured questionnaire to collect data from local foodservice businesses. Data analysis was conducted using descriptive statistics and content analysis. The results highlighted the most frequently used digital tools, their impacts on organizational processes, and enabled the proposal of improvements to enhance the efficiency and competitiveness of local food businesses. This study contributes to the strengthening and modernization of the food trade in Regeneração-PI, providing valuable insights for entrepreneurs seeking to improve their processes and increase customer satisfaction.