Citizen: aplicativo mobile para relatar problemas de saneamento básico na cidade

Abstract

Urbanization without proper planning has resulted in several infrastructure problems, one of the most affected areas is basic sanitation, which is extremely important for the development of a city in all aspects. In this article, we propose to develop a mobile application in order to inform problems related to basic sanitation in cities. The present work presents an application that allows the user to insert the problem and the location in the system so that managers can obtain this information to later adopt public policies in order to solve it. The authors present comparisons between the characteristics of their application with other applications already developed to demonstrate the effectiveness of their proposal. Then, it was necessary to check the point of view of each user, so a questionnaire was designed to assess the complexity and usability of the application. Thus, the results found show that it was possible to endorse important points such as ease of use and user satisfaction when using the application. In terms of usability, users responded positively, enjoying using an interface and finding information easily. It was concluded that the problem of lack of basic sanitation is real and is still open in several places in the country. With this, this work presents a possible solution to problems using technology and a collaboration of the population, expressing to the whole community the problems arising from a possible lack of administration. So, this work developed the proposal and found that it can really help to solve the problems of this maladministration.