Conflito: condições antecedentes e estilos de gestão

Abstract

One of the major contemporary challenges for leaders is conflict management. Knowing that conflicts can both stimulate the development of organizations and harm them, it is necessary to apply conflict management structured in techniques and, for this, the manager must know the conditions that precede the outbreak of conflicts. Based on this assumption, this work aims to analyze the relationship between the conditions antecedent to the conflict and the styles of conflict management in a construction company in Teresina - PI. For this purpose, the specific objectives were: Identify the conflicts and their typification in the company, investigate the antecedent conditions to the conflicts, to know the management styles of conflicts used by the analyzed company. The research was used as a methodology in the case study modality, under a qualitative approach. E presents as results the ambiguity of competing roles and objectives as the main antecedent conditions to conflicts in the analyzed company.