Teletrabalho: inovação para a empregabilidade do profissional de secretariado

Abstract

Addressing the topic of teleworking in the secretarial area is justified by verifying, during the undergraduate course, that it was a subject little explored by students, the academy and scholars in the area. In addition, we seek to present to the secretarial professional and the labor market in Teresina-Piauí, a new opportunity for insertion of this professional in the world of work, whether he is a recent graduate or one who is looking for a replacement in the market. However, with the premise that the secretary often acts with the superior, does it not seem unfeasible to develop his functions at a distance without impairing his performance? This is a case study carried out through the application of a questionnaire with professionals who have experience in secretarial work. Thus, the general objective is to analyze the job possibilities for the secretarial professional, in the teleworking modality, and, for this purpose, it is intended to investigate the compatibility of the secretarial professional's duties with the telework modality; identify which services are required from secretaries in teleworking; identify which tools are used in the provision of services by secretarial professionals in this type of work; and, to highlight the advantages and disadvantages of teleworking. The main conclusions point out that teleworking is a new opportunity for the secretaries to act, because with the help of technological tools, such as hardware and software, they are able to perform the same duties as the secretary who works in person. However, it is up to the secretariat professional to assess whether teleworking is consistent with their profile and reality.