Inteligência artificial aplicada à gestão de pessoas: uma revisão de literatura sobre boas práticas e tendências

Abstract

The application of Artificial Intelligence (AI) in people management has shown a significant impact by automating tasks, optimizing recruitment and selection processes, providing datadriven insights, and enhancing decision-making. However, responsible AI usage and proper integration of the human factor still pose challenges for organizations. This narrative review aimed to analyze the influence of AI in human resource management by examining 13 relevant publications. The results highlighted the ongoing interest of HR management in acquiring knowledge about AI algorithms, while also emphasizing the need to not overlook the human factor in this automation process. The research emphasized the importance of finding a balance between the efficiency provided by AI and the consideration of human aspects, such as understanding the limits and potentials of AI in organizations. This analysis contributes to a better understanding of the implications and challenges associated with the use of AI in people management, emphasizing the need for a responsible and integrated approach. Keywords: artificial intelligence; people management; automation; decision-making.