A mediação como forma de resolução de conflitos no ambiente escolar: um diagnóstico das ações docentes nos cursos técnicos subsequentes do IFPI – Campus Parnaíba

Abstract

Mediation in the school environment is aimed at social pacification and building a culture of peace and non-violence, through dialogue, respect and acceptance of differences. Conflict mediation has direct dialogue with the school, as an ecosystem with different actors and social relationships, based on a cooperative, dialogical and inclusive educational model. This research is part of the Master's Degree in Professional and Technological Education on a National Network (ProfEPT) at the Federal Institute of Education, Science and Technology of Piauí (IFPI) Campus Parnaíba, with a concentration area in Organization and Memories of Pedagogical Spaces at EPT, as well as in the Macroproject: Organization of Pedagogical Spaces at EPT. In this study, the researcher's academic and legal experience was taken into account, based on her view of the conflict from a broader perspective, as well as based on the premise that mediation presents itself as a tool at the service of the school, contributing with the full development of students through the improvement of social skills, especially with regard to conflict management, inside and outside school. The objective of this research is to describe how teachers of technical disciplines act in the face of conflicts that arise in the school environment within the scope of the Federal Institute of Piauí - IFPI, Campus Parnaíba - PI, especially with regard to classes of subsequent technical courses. In this sense, we seek to find out what knowledge teachers have about mediating conflicts in the classroom, what mediation techniques they adopt and relate possible behaviors of teachers in managing school conflicts. Methodologically, this is applied research, with a qualitative approach, which aimed to collaborate with the resolution of conflicts in the school environment. Therefore, the study focused on exploratory and descriptive research, considering that the goal was to explore the use of conflict mediation at school, as research on this topic is still in its infancy. This research had theoretical support from authors such as: Ramos (2007; 2014), Frigotto (2009), Saviani (2007), Pacheco (2010), Ciavatta (2014), Schabbel, 2002, Chrispino (2007), Miranda Neto (2012 ), Possato (2016). Silva, Hammes and Hammes, (2018), Vasconcelos (2023), Leal (2020), Costa (2021). After analyzing data, coming from the questionnaire model, created in Google Forms, a Booklet was created to support Basic, Technical and Technological Education teachers in managing school conflicts. Based on the research results, it was possible to demonstrate the importance of mediation as a tool at the service of the school through the facilitation of dialogue, respect, and acceptance of differences in addition to enhancing skills for managing conflicts, namely: empathy, collaboration, assertiveness and emotional intelligence. It was also possible to emphasize the need for training focused on a culture of peace and non-violence, with continuous improvement and capable of providing adequate and accurate information for teachers to promote the full development of students.