Avaliação da usabilidade por inspeção heurística de sistemas gamificados para a alfabetização dos alunos da EJA

Abstract

This paper investigates the usability of gamified educational systems aimed at literacy, with an emphasis on adapting interfaces for students in the Youth and Adult Education (YAE). The research is justified by the need to improve the interaction experience of these users, who often face specific challenges due to low digital literacy and the inadequacy of systems originally developed for children. The main objective is to evaluate, through heuristic inspection, the systems Silabando, Graphogame, and EduEdu, adapting Nielsen’s heuristics to the needs of YAE students. To achieve this goal, the methodology employed included simulating personas representing this audience and a detailed analysis of usability aspects, focusing on issues related to error recognition, diagnosis, and recovery (H9), and the provision of help and documentation (H10). The results revealed that, although the systems present positive aspects such as consistency and a minimalist aesthetic design, all face difficulties in user support mechanisms, compromising the effectiveness of the literacy process. Therefore, it is concluded that it is essential to incorporate elements that improve accessibility and interaction efficiency, promoting more suitable and inclusive interfaces for YAE students.