Gestão de pessoas no teletrabalho: estratégicas de engajamento e retenção de talentos

Abstract

Telework, driven by the COVID-19 pandemic, has become a growing reality, bringing challenges to people management, especially regarding the engagement and retention of talent. In this context, this study seeks to answer the following question: What are the effective human resource management strategies to promote the engagement and retention of employees in telework arrangements, considering the challenges and opportunities imposed by the home office modality, in its permanent or hybrid forms? This study aims to analyze the human resources management strategies used to promote the engagement and retention of employees in permanent or hybrid home office arrangements. The methodology adopted was a narrative literature review, focusing on empirical studies, in the SciELO, PubMed, and Google Scholar databases. The results indicate that effective communication, constant feedback, flexibility, autonomy, investment in development, and the promotion of a culture of trust and collaboration are fundamental strategies for the success of telework. Furthermore, intergenerational collaboration and the adoption of sustainable practices also stand out as factors that contribute to engagement and retention in the context of home office. It is concluded that strategic human resources management is essential to deal with the complexities of telework, ensuring productivity, engagement, and retention of employees in this new work scenario.