Impactos e desafios gerados pela comunicação nas organizações: um estudo em postos de combustíveis em Oeiras - PI

Abstract

The purpose of this study was to analyze the impacts of communication at gas stations in Oeiras, Piauí. The theoretical framework addressed the origins and concepts of organizational communication, formal and informal communication, as well as the types of formal communication documents; it also discussed the barriers and noise that occur in the process of transmitting information. Regarding the methodology, a quantitative approach was applied using the survey method, with a questionnaire as the data collection technique. Data analysis was performed using descriptive statistics. It was found that clear communication is a positive factor for good relationships in the workplace, and that informal communication positively influences these bonds. It was also demonstrated that emotions such as stress, individuality, and irritation, along with noise and incomplete information, can create barriers to the transmission of information. It is concluded that transparent communication can contribute to employee performance and thus provide positive benefits for organizations.