Proposição de utilização do lean office em processos administrativos nas secretarias do governo do estado do Piauí

Abstract

This study proposes the application of Lean Office in administrative processes in the secretariats of the Government of the State of Piauí, with the aim of optimizing efficiency and reducing the lead time of the processes in question. The research sought to answer how the implementation of Lean Office could improve the management of administrative processes, based on the hypothesis that the adoption of Lean practices would reduce waste and increase efficiency. To carry out the research, a systematic literature review was carried out, using data collected from scientific articles published between 2015 and 2023. The results indicate that applying Lean Office can effectively reduce waste and improve efficiency, despite challenges such as cultural resistance and the need for adequate training. It was concluded that the Lean methodology can bring significant benefits, such as increased efficiency, reduced costs and improved citizen satisfaction, when implemented with the right support