Competências secretariais em cerimônias de outorga de grau presencial ou via web

Abstract

This research aimed to analyze the skills needed by the secretarial professional for the development of ceremonial and events, either in person or remotely via the web, especially in the context of social distance resulting from the Covid-19 Pandemic, in which events need to happen, like the Collation of Degree in Higher Education Institutions, as it is a prerequisite for the exercise of the profession and which requires obedience of protocol in its execution. Therefore, this research in ceremonial and events is justified because it is an expanding area in the Teresian capital, which has more than forty Higher Education Institutions registered with the Ministry of Education and Culture, being an opportunity for the secretarial professional to act professionally, since, among its attributions, the organization of ceremonial and events stands out, which are skills developed in its academic formation. Furthermore, we sought to answer the following question: how to carry out ceremonies and events remotely in a public Higher Education Institution? To support this study, concepts related to events and their phases, ceremonial norms, protocol and norms for remote work were presented. For the development of this work, the case study was adopted, selecting the Ceremonial and Events Team of the Rectory of the Federal Institute of Sciences and Technology of Piauí - IFPI, as a sample for study and obtaining the information. The results showed that the training in Secretariat enables professionals to organize solemn ceremonies, such as the degree collation, either in person or remotely, following the normative protocols and using appropriate technologies in each context.