As operações logísticas dos correios: uma análise dos seus fatores de desempenho.

Abstract

The purpose of this study was to address the Brazilian Post and Telegraph Company - ECT and its logistics operations, measured by performance indicators focused on delivery. The general objective of the research was to evaluate Correios' logistics operations, identifying the main factors that influence their performance. To this end, three specific objectives were established: analyzing the social role of Correios from the perspective of reaching regions that are difficult to access; map Correios’ areas of activity as a logistics operator; evaluate the postal service’s performance as a logistics operator. A bibliographical survey of the Correios' activities in Brazil was carried out, highlighting its importance as an instrument of social and territorial integration, supporting the country's development. Based on the research results, it was possible to identify and understand the main aspects involving Correios' logistical operations, as well as its institutional performance factors.