Uma assistente virtual para disseminação de informações de unidades básicas de saúde de Pedro II - PI

Abstract

This article presents the development and implementation of an artificial intelligence-based chatbot for disseminating information from a Basic Health Unit (UBS) in the municipality of Pedro II, Piauí. The proposal arose from the difficulties faced by the population in obtaining basic information about medical services, operating hours, and other UBS services, especially in regions with limited infrastructure and access to technology. The chatbot was integrated with WhatsApp and uses Google’s Gemini API to provide automatic responses based on previously registered documents. The solution was tested at the UBS in the São Francisco neighborhood and evaluated through metrics recorded by an API and a survey sent to users. The results indicated good acceptance of the tool, highlighting ease of use, usefulness of the information provided, and reduction of in-person visits. It is concluded that the use of accessible technologies can significantly contribute to the digital transformation of public health in small municipalities.