Avaliação de UI/UX da plataforma digital Gov.br

Abstract

This study aimed to analyze the usability and accessibility of the Gov.br platform from a user’s perspective and UI/UX principles, identifying potential improvements. The study explored three platform services, usability and accessibility criteria, and factors that might impact the user experience. The theoretical framework addressed digital transformation, fundamental HCI and usability concepts, accessibility, and WCAG and eMAG guidelines. The methodology adopted an exploratory, bibliographical, and qualitativequantitative approach, performing usability and accessibility tests on the platform. The research results indicated that, although Gov.br is reasonably accessible, the platform has very limited usability. Therefore, improvement proposals were suggested to mitigate the flaws identified.