Serenity: : chatbot informativo sobre ansiedade utilizando linguagem natural

Abstract

This article proposes the creation of a practical, accessible and informative tool about anxiety, its symptoms and treatments, the Serenity chatbot. In order to achieve the objective of creating an informative chatbot on anxiety, three types of research were addressed: qualitative, quantitative and exploratory in the methodology. Divided into 4 moments: in the first stage, a literature survey was carried out on the fundamental concepts of the technologies used and the theoretical foundation of this proposal; in the second stage, the methods, platforms and language used in the development of the tool were specified; then, in the third stage, the chatbot was implemented and trained; and finally, in the fourth stage, tests were carried out with the tool with a group of users. Based on the results obtained, the application was successful with regard to its purpose of providing information about anxiety, however, improvements need to be made continuously so that the chatbot becomes increasingly consistent in its responses