Assistente IFPI Sul (Assis): chatbot para auxiliar no Controle Acadêmico

Abstract

With the advancement of technology, it has become increasingly common for different tools to be used, always seeking innovation, such as the use of chatbots for service in various sectors. With this in mind, this article aims to present a chatbot developed in Python to optimize academic processes at the Federal Institute of Education, Science and Technology of Piauí (IFPI) Teresina Zona Sul Campus. The chatbot was designed to provide quick and accurate answers to questions from the general community about the procedures for opening academic processes. The project includes a requirements analysis in collaboration with the academic control sector, with development, integration with academic systems, tests and adjustments, data collection, analysis of results and continuous interaction for improvements. The study used quantitative and qualitative approaches, including collecting feedback from users and analyzing performance metrics. The implementation of the chatbot aims to reduce the waiting time for human assistance and improve the efficiency of academic processes by offering agile and convenient guidance. With this in mind, it was possible to develop the Assis chatbot, with the most requested processes in the sector, which was successfully implemented in the monitored environment, allowing processes to be optimized. The results showed that the tool was able to reduce the waiting time for assistance, providing precise answers and consequently improving the efficiency of the processes.