Avaliação da usabilidade no recrutamento digital: estudo de caso da experiência do candidato na plataforma TalentLink utilizando o System Usability Scale (SUS)

Abstract

This final project aimed to evaluate the usability of the candidate-facing workflow of the TalentLink platform. The primary goal was to measure user perception regarding the system’s ease of use, efficiency, and overall satisfaction. To achieve this, a functional prototype was developed using a modern tech stack that includes **React**, **TypeScript**, **Tailwind CSS**, and **ShadCN UI**. The system incorporated integration with the **Gemini 1.5 Flash** API to provide an automated, structured resume analysis to candidates. The evaluation methodology consisted of a Road Test of System (RTS), where 27 participants performed representative tasks, followed by the application of the standardized System Usability Scale (SUS) questionnaire. The results demonstrated that the application successfully meets usability criteria, achieving an average SUS score of 83.06, which is significantly above the benchmark of 68. The findings conclude that the platform is intuitive, easy to learn, and provides a secure and fluid user experience, thus validating the user-centered design approach.