A usabilidade do suap: avaliação heurística

Abstract

The present work is based on the premise of the Human Computer Interaction study area, which is to study the interaction phenomena between users and computers to provide means that design interfaces suited to the users' needs. A Heuristic Evaluation consists of evaluating the quality of usability and/or design of a system according to the principles of usability evaluation, Nielsen's 10 heuristics were chosen for this research. The research has as its main objective to apply a Heuristic Evaluation in 3 windows of the Unified Public Administration System. The research has an exploratory and descriptive methodology with a qualitative approach. The study was carried out by 3 evaluators and the windows were evaluated: Initial, Beginning and Bulletin. In all, in the final analysis, 22 violations were found, 9 mild, 8 moderate and 5 catastrophic, with a total of 13 recommendations for improvements made by the evaluators. In the end, it was concluded that the evaluation method used in the research was effective and accurate in finding usability errors in the system. This research contributed with the 13 recommendations for improvements to the interface that is demonstrated in the 4 prototypes made based on the recommendations for improvements.