Uso de tecnologias da informação e comunicação nos processos de recrutamento e seleção: um estudo acerca das atitudes dos candidatos

Abstract

The main objective of this study was to understand candidates’ perceptions regarding the use of Information and Communication Technologies (ICTs) in recruitment and selection (R&S) processes, seeking to map the tools used, identify how they assist candidates, and describe the perceived impacts. The research is applied in nature, with descriptive objectives and a mixed-methods approach (quantitative and qualitative). Data collection was carried out via Google Forms, involving current and former higher education students, with 75 valid respondents. IRaMuTeQ software was used for the analysis of qualitative data. In summary, the study concludes that, although ICTs bring efficiency and facilitate access to opportunities, there are still significant challenges related to the humanisation of processes, transparency and the technological skills of candidates.