O profissional de secretariado e a relação com o atendimento ao público

Abstract

The professional secretariat needs to improve in its development, to accept the constant challenges and to know the technological trends, methods, processes, developing skills. To this end, this study has as its main objective to understand the relationship of the secretarial professional with public attendance. The present study is a systematic review of the literature on the secretarial profession and its relationship with customer service. The research was conducted in the period from September 2019 to December 2020, where 15 articles and books published between 1990 and 2014, with relevance to the proposed theme, were included. Through this study, it was possible to point out which attitudes have a positive effect on customer service. Thus, there is no better advertising for a company than having satisfied customers. In this context, quality customer service is an extremely important tool to be discussed in the administrative agenda, and according to a good execution, it will impact the performance of professionals. Because of this, the theme in question seeks its suitability in the coexistence and work spaces where secretarial professionals carry out their activities.