Gestão de equipes na construção civil: conflitos e processos de gestão.

Abstract

A well-structured administrative process becomes a differentiator, in this context the figure of the manager emerges, the one who will carry out strategic and operational planning activities in order to obtain positive results for the company. This research aims to analyze team management in the construction sector and management processes. The specific objectives of this research are to identify the management practices carried out by the civil engineer as a manager; identify the main conflicts that make team management difficult; recommend team management practices that can help managers. Data collection was carried out using a pre-prepared questionnaire in engineering offices. The questionnaires will be directed to construction managers. Each questionnaire has questions that seek to obtain information regarding the types of conflicts that have already been exposed, management models implemented during the team management period. The analysis of data collected through interviews carried out, with the aim of responding to the objectives proposed in this research, divided into the categories of work system, training and development, quality of life and conflicts. It is concluded that there is a need for team management at the construction site, since many services are carried out not only by employees hired by managers, but also by those who are outsourced.