Tecnologia da informação na gestão pública: uma análise dos colaboradores usuários da tecnologia da prefeitura de Pedro II

Abstract

Information Technology plays a fundamental role in transforming public management, promoting efficiency, transparency and participation of internal and external agents. However, it is crucial to address the challenges associated with implementing and maintaining these technologies to ensure they meet organizational needs and expectations. Therefore, the objective of this study was to evaluate the factors that influence the acceptance and use of Information Technologies in the Municipality of Pedro II, through the application of the UTAUT 2 model. The methodology adopted was a quantitative approach, with the application of a structured questionnaire from the survey type, with a five-point Likert scale for data collection. The analyzes occurred through the interpretation of descriptive statistics and with the help of Microsoft Excel in the development of graphs. The sample eligibility criteria was based on employees of Pedro II City Hall who work using IT in their activities. The field research was carried out by sending the questionnaire online via the Google Forms link and applying printed forms. The results highlight that the constructs Behavioral Intension, Social Influence and Performance Expectation were those that had the greatest relationship with the intention and use of technologies in the work environment and, on the opposite side, the constructs of Hedonic Motivation and Price were those that presented the lowest relationship of intention and behavior of IT use in Pedro II city hall.