A percepção do cliente interno sobre o papel do business partner de RH

Abstract

This study was conducted in a company located in Teresina and aimed to understand the perception of managers regarding the role of the Human Resources Business Partner. The general objective was to understand this perception, while the specific objective was to identify and describe how managers perceive the performance of this professional. An exploratory study of a qualitative nature was adopted, using semi structured interviews as a data collection method, which were treated through content analysis. Six managers from the organization participated in the research. The results indicated that the Human Resources Business Partner is seen as a facilitator in the relationships between management and people, with a multifaceted role. The evaluation of the Human Resources Business Partner was positive and it was found that internal customers see this professional as a strategic partner and recognize his/her performance. It is concluded that the performance of the Human Resources Business Partner adds value to an organization. The limitations include the small sample size and the difficulty in accessing the available literature. Future studies can broaden the understanding of the impact of the role of this professional in companies, with larger samples and expansed access to research sources.