Análise de comunicabilidade ao Sistema Unificado de Administração Pública(SUAP): aplicação do Método de Inspeção Semiótica

Abstract

The study focuses on the communicability analysis of the SUAP system, seeking to understand how its interface establishes dialogue with users and to identify possible comprehension barriers. The central objective was to develop recommendations that contribute to improving the clarity and communicational effectiveness of the system. The theoretical foundation included concepts of human-computer interaction, semiotics applied to interfaces, and usability principles, providing the basis for the proposed critical analysis. The methodology combined semiotic inspection and heuristic evaluation, which made it possible to examine the interface from different perspectives of communicability and usability. This approach enabled the identification of weaknesses related to the clarity of messages, the organization of information, and the coherence between system intentions and user interpretations. The results pointed to critical areas that negatively affect the user experience, especially in tasks related to accessing academic and administrative