A meta AI no whatsApp como tutor virtual: uma análise de sua aplicação no ensino de informática básica e na inclusão digital

Abstract

This article presents an analysis of the use of artificial intelligence in basic computer education, focusing on the Meta AI available on WhatsApp as a virtual tutor. The study highlights the relevance of this technology in supporting initial learning, especially among students with limited access to educational resources. The main objective was to evaluate how this tool can contribute to the development of fundamental computer skills by offering quick responses, personalized support, and promoting digital inclusion. The research adopted a qualitative approach and used an electronic questionnaire to gather perceptions from technical education students. The analyzed data revealed benefits such as accessibility, ease of use, and greater autonomy in the learning process, as well as limitations related to the depth of responses and the need for pedagogical mediation. The results indicate that Meta AI is a promising resource to expand access to basic computer education and complement traditional teaching practices. It is concluded that its use can strengthen student autonomy and contribute to the democratization of technological knowledge when applied critically and with proper guidance.