Desenvolvimento de um sistema web para otimização de pedidos na Adocicada Doceria

Abstract

The growth of the artisanal food sector in Brazil has been accompanied by operational challenges arising from reliance on informal communication channels for order management, resulting in communication failures and increased workload for administrators. This technical report presents the development of a web-based order management system for Adocicada Doceria, focused on optimizing the sales process and automating catalog and order status management. The system was developed using modern front-end and back-end technologies, following the principles of the Kanban method adapted for individual development, and includes a product catalog with integrated PIX payment, as well as an administrative panel with authentication for inventory and order management. Validation was carried out through a User Acceptance Test, using Likert-scale questionnaires applied to two administrators and a sample of 27 customers. The results indicated high levels of overall customer satisfaction (88.9%) and approval of the administrative panel by the administrators (100%), demonstrating the solution's potential, as well as limitations related to system response time, associated with the use of free hosting plans. It is concluded that the system met the proposed objectives, demonstrating technical feasibility for digitizing the order process of a micro-enterprise in the artisanal food sector.