O comportamento ético e a produtividade do profissional de secretariado

Abstract

This article looks at ethics as a key element in the effective execution of the activities of professionals in the secretarial field, as it is capable of improving the organizational environment. The duties of this professional, according to Law No. 9,261 of 1996, were compared with the list of skills that the graduate of this course should have after their training, and some relevant differences were observed. The Code of Ethics for secretarial professionals was observed and found to be out of date with the changes in the professional profile of this profession. In view of this, this study analyzed how and which ethical principles influence productivity, as well as how professionals in the secretarial field work to disseminate these principles. To this end, a bibliographical survey was carried out, in which 30 scientific articles were analyzed. Respect, Confidentiality and Honesty are among the most cited ethical principles. Graphs were drawn up to present the results obtained, proving that ethics is more than ever related to the progress of organizations.