A importância da comunicação do profissional de secretariado frente ao isolamento social

Abstract

This work aims to analyze the importance of communication of the Secretariat Professional against Social Isolation in a medical clinic located in the city of Teresina-PI. Communication is an essential factor for the individual to live in society, this communication being carried out in a clear way, enables a relationship of trust between both parties. The secretarial professional, with their vast knowledge in their daily tasks, seeks to improve their work environment, avoiding noise and problems within the company. The work presented seeks the importance and how this professional can facilitate communication between the company and customers, in this delicate moment that society is experiencing in the period of social isolation due to the new corona virus, how this professional passes and receives information, avoiding noise and failures in the message. This work had field research, as it is characterized by investigations in which, in addition to bibliographical and/or documentary research, data is collected from people, methodologically as to the objective, it is a descriptive research, as the work described the situation, with the company Neurocentro located in the city of Teresina-PI. As for the research techniques, they were developed in two stages: the first observation in the working hours of professionals who work as professional secretaries with their clients, then questionnaires were applied with open and closed questions sent to the professionals' e-mail. who exercise the function of secretaries. As for the data collected, it was found that the professional who works as a secretary was important in the intermediary between company and client within the organization during the difficult time experienced with the pandemic. This work will serve as a parameter for future research sources.