Companhias virtuais: o uso da inteligência artificial no suporte psicológico

Abstract

This article analyzes the role of artificial intelligence in psychological and emotional support, considering its emergence, applications, and limitations within the mental health field. The research aims to understand how these technologies are being utilized as tools for providing a supportive presence and active listening, while also reflecting on the risks and challenges associated with this interaction. The theoretical framework addresses the evolution of artificial intelligence, ranging from its early conceptualizations to the use of virtual assistants designed to foster emotional well-being. The methodology is based on a literature review of studies, articles, and works exploring the relationship between technology, human behavior, and mental health. The results indicate that artificial intelligence can assist in the early identification of emotional distress and provide immediate support; however, it presents ethical and affective limitations that prevent it from replacing professional care. The study concludes that, while artificial intelligence is a promising and complementary resource, its use requires responsibility, regulation, and integration with human care practices, ensuring the preservation of interpersonal bonds and user safety.