Gestão de documentos: contributos e desafios para a gestão organizacional

Abstract

This article aims to demonstrate the need for Document Management as an essential tool in the dynamics of organizations, whether public or private, to achieve the objectives and organizational goals, resulting from business processes characterized, essentially, by the generation and aggregation of documents, both in the physical and digital environments. Therefore, this bibliographic research is justified by the need for a theoretical contribution capable of demonstrating the importance of Document Management (DG) to support managers in the understanding and fluidity of productive processes, in decision making and proposing actions towards the organizational effectiveness. In this sense, in order to analyze document management as a strategic resource for organizations in the Information Age, we sought to present a conceptual approach to Document Management; identify relevant scientific studies in relation to DG; investigate tools adopted for GD by organizations, as well as, identify and highlight theoretical elements, maneuvers and tools that have been used in recent years for GD, above all, without leaving archival and administrative precepts. The bibliographic with a qualitative approach was used as a research method. And the results obtained were constituted by a comparative method, through the analysis and comparison of previous studies on DG. The results were also based on information about the current evolutionary and transformative moment of Document Management in the digital age. Therefore, it is recognized in this writing, the contribution to the secretarial field and other areas that work and use documents.