O secretário cogestor e a mediação de conflitos nas relações interpessoais

Abstract

The profile of executive secretarial professionals has been changing in the current job market, as they have assumed greater responsibilities, such as team management, conflict mediation and decision-making. This change makes it possible to focus on the leadership theme, since a pre-existing relationship is identified between the identity of the secretarial profession, which, due to its female predominance, suffers from prejudices arising from stereotypes created by society, and the difference between male and female leadership profiles. The methodology used is based on bibliographic research combined with qualitative field research. Therefore, the pertinence of this study in contemporary times is justified by the provocation it makes to students and professionals in the secretarial area to rethink their work in the labor market, as well as their training and the role they play as leaders in organizations.