Impactos da utilização do aplicativo whatsapp no ambiente de trabalho por secretários (as) executivos(as): desafios à comunicação em empresas privadas

Abstract

This scientific article has as its theme the use of the whatsapp application in the work environment by Executive Secretariat professionals. And it presents the following research problem: what are the impacts on daily communication due to the use of the whatsapp application by the executive secretary, egress (a) of the Technology Course in Secretariat of the IFPI Campus Teresina Central, in your work environment, in a private company? Furthermore, this research had as general objective to analyze the impacts of the use of the whatsapp application by executive secretarial professionals, graduates of the Technology Course in Secretariat of the IFPI Campus Teresina Central, in daily communication, in their work environment, in companies private. And as specific objectives: i) to study the activities of the executive secretariat professional; ii) investigate the benefits and harms of using whatsapp by secretarial professionals in their professional routines. The methodology of this investigation, whose research was qualitative, had as data collection instruments the application of a questionnaire and an interview, insofar as the sample cut considered the graduates of the Technology Course in Executive Secretariat, from the IFPI Campus Teresina Central, graduated in the last 04 (four) years as research participants. Thus, it is concluded that the Executive Secretariat professionals significantly improved the agility in organizational communication and professional tasks with the use of the whatsapp application, in their work environments, in addition to confirming that it, to some extent, interferes negatively in certain situations.