A importância da tecnologia de informação (TI) no processo de tomada de decisão: um estudo sistemático em base de dados da América Latina

Abstract

In an increasingly globalized world, where the internet has become an essential tool in most people's lives, Information Technology (IT) has established itself as the path for companies seeking to maintain or grow in competitiveness. Efficiency in managing the selection, organization and use of information brought to light during the decision-making cycle is fundamental for decision making, as managers make a more accurate and informed decision. In response to the growth in the amount of information available, IT allows companies to transform raw and random data into useful and valuable information, with direct effects on company performance and innovation and reversing into innovation. This work investigates the importance of IT in business decisions, using information collected in Latin America, arriving at the criticisms and problems faced by organizations when inserting these systems into their operations. The systematic literature review, carried out based on data collected between 2022 and 2024, reveals that despite the importance of IT, recognized in the study, many companies do not use all the advantages made possible by information systems. The Study also found the need for more investments in IT and qualified labor, ultimately suggesting future research to study the quantitative and qualitative issue of the impact of IT on decision-making.