A influência dos conflitos no clima organizacional: um estudo em agências bancárias de Oeiras-PI

Abstract

Conflicts are present in all human relationships, whether personal, professional, public, or private, and are a consequence of human individuality itself. Organizational conflicts deserve special attention, as they can impact employee relationships with the company, affecting the organizational climate, which in turn impacts its results. This study analyzed the most frequent conflicts in labor relations at bank branches in the municipality of Oeiras, Piauí, and how they impact the organizational climate. The study was conducted using a quantitative approach using the Survey Method, with data collected through questionnaires. The collected information was analyzed descriptively. At the end of the study, the most frequent organizational conflicts in bank branches in Oeiras, Piauí, were analyzed and how they impact the organizational climate. The main sources of conflict were found to be inefficient communication, divergent employee opinions, and the lack of participation in important decisions. It has been demonstrated that conflicts are truly present in all daily relationships, especially those at work, and that the way they are handled is extremely important to maintain a good organizational climate, consequently leading to increased productivity, motivation, and employee commitment.