Treinamento como ferramenta de vantagem competitiva nas organizações: Uma análise sobre empresas de alimentação em Oeiras (PI)

Abstract

This paper proposes a reflection on the role of training in organizations as a tool for competitive advantage in the food service sector of the city of Oeiras, Piauí. Its objective is to identify the training practices used to qualify these employees and their impact on the pursuit of this competitive advantage. To better understand the subject, studies by several authors who present training and competitive advantage were used, such as: Chiavenato (2004), (2005), (2010), (2014), (2020); Herzberg (1966); Porter (1980), (1996), (1999); Oliveira (2014), and others. Methodologically, the survey method was adopted with a quantitative, descriptive, and exploratory approach, in which structured questionnaires were administered to employees of some companies in the city. In this sense, the questionnaire responses allowed the construction of tables with data on how employee training is conducted in the organizations. From the hiring process to their ongoing process within the organization, and how this investment in employees can help the company stand out from the crowd. Therefore, the research was able to understand the training processes companies provide to employees, the timeframe used, and the level of customer satisfaction from the employee's perspective.