Análise comparativa da viabilidade e qualidade dos serviços executados por mão de obra própria e terceirizada na construção civil de Teresina

Abstract

This study analyzes the financial viability and service quality in the construction industry in Teresina-PI, comparing in-house and outsourced labor to support strategic decision-making in the sector. The methodology was characterized as exploratory research, based on a multiple case study involving construction companies operating in Teresina-PI, with a focus on ceramic flooring services. Data collection relied on service verification sheets (FVS), measurement reports, and direct on-site inspections. The results indicated that outsourced labor achieves higher performance productive, driven by production-based compensation and exclusive dedication to the agreed-upon tasks. In contrast, in-house labor demonstrated better qualitative performance, with a lower incidence of non-conformities, favored by direct technical control and alignment with the companies' quality management systems. From a financial perspective, the direct cost of the in-house model was lower, although the price of outsourcing represents a global cost that includes various charges and the transfer of operational risks to the contractor. It is concluded that outsourcing favors meeting deadlines, while in-house labor ensures greater technical rigor, highlighting that the choice depends on the strategic priorities of each project.