OrdTask: Desenvolvimento de um sistema web para gestão de ordens de serviço em assistências técnicas

Abstract

This technical report presents the development of the OrdTask system, a web platform aimed at managing service orders in small technical assistance shops. The work stemmed from the identification of a recurring problem in this segment: the disorganization and lack of traceability resulting from manual service management, which compromises service agility and data security. Based on this diagnosis, grounded in literature on service management and software engineering, a system was developed capable of centralizing the registration of clients, technicians, and service orders in a single digital environment. The implementation was carried out using React on the front-end and Java with the Spring framework on the back-end, with a PostgreSQL database hosted on the Supabase platform, and cloud deployment on Vercel and Render. The evaluation of the solution was conducted through a structured instrument, applied to owners and technicians of technical assistance shops who used the system in their daily routines, covering perceived usability — measured through the System Usability Scale (SUS) — and the comparison of estimated task-completion time between the manual method and the digital system. Additionally, technical tests were performed on the system in a production environment, verifying its behavior regarding performance, security, reliability, and availability attributes. The results of this evaluation, presented throughout the work, allow for a discussion of OrdTask's contribution to work routine organization and information traceability in small technical assistance shops.