A inteligência emocional e a resiliência na profissão de secretário: o caso do IFPI - Instituto Federal do Piauí

Abstract

This article is the result of a study about the relationship between emotional intelligence and resilience of professionals who occupy the position of executive secretaries in the Rectory of IFPI - Federal Institute of Piauí, regarding difficulties encountered in their work routine. The research was conducted in January 2019 and had as general objective to analyze if the professional secretaries of the Rectory of IFPI use emotional intelligence and resilience to successfully face the difficulties encountered in the work. Emotional intelligence is the ability to recognize and deal with feelings of self and others in order to minimize possible conflicts. Resilience, in turn, seeks to overcome adverse situations and transform these negative experiences into positive learning, enabling the professional to perform, with higher quality in their work activities. Thus, in view of the rapid evolution in the profile of the professional secretary the dynamism that the profession demanded; the interaction with other people and the accelerated routine of these professionals, that is the reason why this research was developed in a qualitative and descriptive approach. With respect to technical procedures, the study is characterized as a bibliographical and survey research. For the collection of data it was used Google Forms (the survey administration tool), sent via e-mail to the study participants. The results pointed out that the research interlocutors were aware of emotional intelligence and resilience, possessing characteristics such as selfknowledge and empathy.